Privacy & Security
At V’TAE Parfum & Body Care, we will never sell your personal information nor share it with any other company or organization. We collect customer information for our own use and your convenience.

Your input helps us to create new products with you in mind. If you choose (link to email newsletter sign-up), we also keep you informed about products, events, and specials.

Finally, giving us your personal information makes it easy to shop again at V’TAE.com. When you return, all you need is your user name and password. For your security, we do not store your credit card numbers.

Security is a critical component to the design and management of V’TAE.com. We use encryption technology (Secure Sockets Layer) to safeguard your personal data. SSL protects transactions on our servers. It encrypts your credit card and personal information by scrambling data into a format that can only be read by an authorized processor. This prevents a third party from viewing your information. It is our goal to prevent unauthorized access, maintain data accuracy and correct use of information provided. We can not guarantee 100% security of any information that you disclose online, and recommend that when you link to other websites from V’TAE.com that you review each site’s own policy.

We, at V’TAE like to provide you with a safe and secure place to shop online.

If you have any questions or concerns, please contact us.

Policies
Welcome to the V’TAE website. The purpose of the site is to provide you the ability to purchase V’TAE products and obtain information about V’TAE and our products.

To order, you can order online or by phone. 800.643.3011 Please don’t forget to check the Store Locator for a retailer near you.

We try to display the colors of our products as accurately as we can. Actual colors you see depend on your monitor and may vary.

Product packaging does change from time to time and you may receive old or new packaging without notice for any of our products.

Prices and availability of the products and services listed on the site are subject to change without notice.

Pre-packaged gifts and/or gifts are assembled individually and may vary slightly. V’TAE reserves the right to substitute a product of equal value and nature if the original product becomes unavailable.

In the rare case of backorders or out-of-stock products, V’TAE will make every effort to get the item(s) back in stock as soon as possible. If for any reason, we determine a product is no longer available we will cancel the item from your order and will contact you via email or phone. We do not charge your credit card until an item ships. Therefore, your credit card will not need to be adjusted upon order cancellation.

Shipping: We usually ship UPS or through the United States Postal Service within 72 business hours after we receive your order (we are closed on Saturday and Sunday). Most shipments will arrive within 3-10 days from shipment date. If you need a RUSH delivery or have special instructions, please specify in your order under comments and we will try to accommodate your request.

Shipping Calculations: Shipping charges are based on the total weight of your order and each shipping address.

Multiple Shipping Addresses: If you are sending the same item or different items to multiple shipping addresses you can 1) either enter each order separately online or 2) contact us toll-free at 800-643-3011 and we will be happy to help. International customers please call us at 530-265-4255 or email us at customerservice@vtae.com.

PO Boxes: We can ship to PO Boxes in the United States. Rates & delivery times may vary.

Returns: We cannot accept unauthorized returns. Please call if you need to return an item(s) to receive an authorization number. All orders returned without an authorization number will not be accepted. Because the freshness of our products is important, we cannot accept any returns more than ninety (90) days after the ship date. Packaging and product must be received back in perfect condition. Returns are subject to a 20% re-stocking fee.

Damage Claims: If your merchandise is damaged, please notify us immediately (within 24 hours of receipt), so that we can track the source of the damage with the shipper and respond to you quickly.

California Sales Tax: We are required to collect sales tax for shipments to California destinations.

Marketing/Emails/Surveys:
When you sign-up for e-mail, you will be added to the vtae.com email marketing list and from time to time you will receive special offers, new product details, invites to events, and more. V’TAE does not sell or rent your e-mail address to un-affiliated companies.

Occasionally, we may offer special surveys, quizzes or polls. We will aggregate the answers provided by all participants and use the information to better understand our customers and improve our products and services. We may also use the information you provide in your responses to personalize our product or services to you. V’TAE will retain and use survey information that may be provided in an open-ended survey question.

If you no longer wish to receive e-mails about special offers, news, etc., please contact us in writing and request “remove me from email or mailings”. Send your request to: V’TAE , Customer Service, 178A Lower Grass Valley, Nevada City, CA 95959. Note, you will still receive order confirmations & order information as appropriate via email.

Disclaimer: the site and any content available on the site are provided on an “as-is” basis. Neither we nor any of our business partners represent or warrant that the site will be uninterrupted or error-free, that defects, if any, will be corrected, or that the site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality or performance or suitability of the site or any content available on the site. In the event of any problem with the site or any content, you agree that your sole remedy is to cease using the site.

V’TAE reserves the right to amend these Terms of Use without notice to you from time to time.

Terms of Use are governed by and are in accordance with the laws of the United States and the State of California.